Frequently Asked Questions

Do you do packaging samples?

Yes, we can prepare flat or formed proofs for you to check. To order your free sample, contact us via the form on our website or by emailing us at

How can I get a free quote?

You can fill out our Build Your Own Bag form here or you can contact us directly at and we will send you a free quote based on your requirements.

What are your delivery times?

We aim to get our products to you as quickly as possible and offer fast turnaround and delivery times on all of our products and services. However, the exact times will vary depending on the quantity, shipping requirements, destination, and more. Get in touch with our team to learn more about deliver times and costs.

What are your minimum order quantities (MOQ)?

We offer packaging solutions at different MOQs to cater to the needs of small, medium, and large coffee businesses. Our MOQ varies based on the type of product, design, and materials. You can find a selection of low MOQ bags here.

What type of artwork files do you accept?

We accept PDF (.pdf) or Adobe Illustrator (.ai) files. However, if you need help with your design, our in-house design team can help you create the perfect packaging design for your business.

Do you have eco-friendly options?

We offer recyclable, compostable, and biodegradable products and materials. We also strive to grow our catalog of sustainable products to meet the needs of our clients worldwide.

What happens if I need to update my design?

We can provide support on planning your rebrand and changing your packaging design. The speed and process of changing your design will also depend on the printing technique you choose. For faster and high-quality results, we recommend digital printing.

What type of printing techniques and methods do you offer?

Our main printing method is Digital printing with our HP Indigo 25K. It is a cost-effective and eco-friendly printing method that yields excellent results on any surface. Additionally, we offer rotogravure and flexographic printing methods.

Do you offer packaging design services or tips?

Yes, we have an in-house team who can help you design your coffee packaging or offer tips and recommendations to achieve the best results. You can schedule a consultation with them here.

What packaging finishes do you offer?

We offer a variety of packaging finishes, including hot foil stamping, spot UV, embossing, debosing, pearlescent coatings, spot varnish, matte finish, soft touch or satin finish, metallic sheens, holographic film, glossy finishes, and interior customisation.

Can I ask for a product that you don’t have in your catalog?

Yes! We are constantly developing new products and encourage anyone to share their packaging ideas or specific requirements with our team.

Do you have sustainable certifications?

We have a range of sustainable certifications for the materials and products we offer here. We can also print these on your packaging if required.

Do you ship worldwide?

Yes, our headquarters are in Hong Kong (China), but we have clients all around the world.