Customer Resolution Centre
We encourage all of our clients and partners to provide feedback on their experiences with MTPak Coffee’s products and services. Any concerns you have are taken seriously and treated as a priority, and we will keep you informed while working towards a satisfactory resolution.
Please fill out the form below with as many details as possible so we can look into the issue. We will get back to you within 48 business hours with a response.
Your feedback can help us improve.
Frequently asked questions
We aim to answer all queries as fast as possible. You can expect to hear back from a member of the MTPak Coffee team within two working days.
If you aren’t fully satisfied with your packaging, fill in the form above and a member of the team will get in contact.
We can work with you to find a resolution to the issue.
You should use this specific page for the following scenarios:
- Packaging damaged on arrival
- Printing or artwork errors
- Incorrect packaging delivered
- Missing items
For general enquiries, quotes, or questions, please use this page instead.
One of our friendly team members at MTPak Coffee will reach out after you submit your message. You can learn more about them here.